Donna

Templates allow you to customize how Donna will respond in different scenarios.

Templates

Prepare for upcoming meetings with Donna’s personalized pre-meeting briefings, tailored to your past interactions with each contact/company.

Add a list of important words to your dictionary to ensure Donna knows how to spell them correctly.

Manage your team members and their account permissions

Configure your organizations settings, preferences and integrations

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Try using different keywords or checking for typos.

Track the progress of all tickets related to your company.

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